FAQs

Prints

How are your prints made?

All our prints are produced on museum quality paper using archival pigments. Each print will slightly vary from one another as these prints are created manually.

Will your prints be reprinted?

Our prints will only be printed once and never again.

Shopping Information

What Shipping Methods Are Available?

We ship all our prints insured for the full value and with our courier of choice.

How Long Will It Take To Get My Package?

Please allow up to 48 hours for dispatching and up to a week to receive your print. Get in touch if you do not receive your print within this period. 

Do You Ship Internationally?

We currently ship to the U.K, U.S, Canada, Australia, New Zealand and most of the European countries. The full list of countries are available to view upon checkout.

Payment Information

What Payment Methods Are Accepted?

We currently accept PayPal, Visa, Mastercard or American Express.

Orders and Returns

Do I need an account to place an order?

No account is required to place an order.

What should I do if my print is damaged during shipping?

Please contact us immediately but no later than 3 days upon arrival of print. We will advise on further steps upon receipt of your notification.

Who should I contact if I have any queries?

Please visit our contact us page here.

How Can I Cancel Or Change My Order?

Please contact us as soon as possible. We are unable to cancel or change the order once it has dispatched.

How Do I Track My Order?

We will email you a dispatch tracking code so you can follow the print all the way to your doorstep!

How Can I Return a Product?

Please contact us prior to returning a print and we will advise you further. Our return policy is 30 days in accordance to the European Distance Selling Directive but the product must be in 100% re-saleable condition. If returned from addresses in the UK, we will refund your delivery but the maximum refund will be the costs of delivery by the least expensive delivery method.